Check out the do's and don'ts, in our Community FAQs. Please contact us on 0345 454 1111 and choose the option for moving home. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No TV. Done! Many thanks. Excludes broadband faults and broadband network outages. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. 12 month contract. I've been waiting almost 5 months for the external cabling to be done in order to receive a broadband connection. 0. Then 4 ½ hour’s trying to get it going with helpline assistance. Shop Broadband, TV and Landline Offers Broadband Deals Broadband Only Deals Broadband & Phone Deals Broadband & TV Deals Broadband, TV & Phone Deals. I ordered a quick start self set up kit and I have still not heard anything about my delivery after the best part of 2 weeks - the package did not turn up on the expected delivery date. They say they signed up my son for a broadband service; but they never did; yet they invoiced him. Where you go, TV 360 goes (if there’s internet). Enter your postcode for the best deals in your area. on 25-05-2023 12:46. in QuickStart, set up and connections 22-07-2023; Repalcement Isolator Cable in QuickStart, set up and connections 18-06-2023; Replacement coaxial cable in QuickStart, set up and. 25 per day. Up to 3 WiFi Pods if needed. I ordered a broadband package a few days ago. The time slot has now passed, I spoke to someone on the live chat and they told me it was still at the depot. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. *. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Simply return to the browser you sent the message in to check and respond. At least 30Mbps download speeds in every room or £100 one-off. Perfect for unlimited superfast streaming and browsing. No order/contract confirmation email. Virgin Media Help - Get help, tips and advice to. ie. £5. £8p/m extra or included with Gig1 or Volt. Available with M50 broadband or faster. Had the engineers come to install the new cable from the pole, and then a couple of. Well after being with Virgin broadband for over 20 years I was surprised to find that when trying to go from 1gig £59 pm to a reduced bandwidth (due to kids moving out etc) they offered me the M250 (yes 75% less speed) for £45! More than the online offer of £35. I only realised because I came home (only out for 1 hour!) to find the bins in the front garden had been moved around and there was a load of drilling dust on the floor! We keep getting random disconnects on our internet engineer has replaced hub, changed cabling and still have the fault, it’s litterally about 30 seconds or so almost like a dns error, comes up on phone router isn’t connected to the internet. Step by step guide to self installing your Virgin Media broadband Hub 4. Have you changed it when it was installed? If so the only way to get back to the settings password on the bottom of the hub is a pin hole reset. Virgin media services installation = no access point in QuickStart, set up and connections 01-09-2023; Arrange an engineer to install new wired internet access point in Networking and WiFi 12-06-2023; Late wifi installation - no alternative provided! in QuickStart, set up and connections 04-06-2023Digging up drive for installation. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111* the same day you place your order with us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 4. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Both your fibre cable and Wi-Fi router will be plugged into this. If the power button is flashing amber, your hub is in recovery mode. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Step by step guide to upgrading your Virgin Broadband Super Hub to Hub 3. bOnline Unlimited Ultrafast Business Fibre 330. 85 billion. 99 upfront) for average 73Mb speed. Sky offers three tiers of business broadband: Essential (up to 76Mbps), Pro (up to 150Mbps) and Plus (up to 900Mbps). 37 in additional expenses and goodwill, on top of the refund of your monthly. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network. Hopefully the VM systems will kick in fully tomorrow and complete the activation, however if doesn't, then call the activation team on 0800 953 9500 to activate the hub. Fibre - top speeds of 38Mb or 52Mb. Your account details. See how. Virgin Media: Up to 83%. Windows can monitor the usage of one machine. So that's twelve days at £5. . It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. £25. Available with M50 broadband or faster. In this article, we will learn about the different options to install. 168. That’s the fastest WiFi guarantee of any major provider. The instructions will also work if you are swapping your existing broadband Hub to a Hub 3. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (15. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. This is the same on Ethernet and wifi. on 21-02-2023 11:49. On your installation day, your engineer will arrive in a. Go to Account settings, then Account details b. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 24 Month . Explain what needs to be done and book an engineer visit. on 15-04-2023 08:47. Pop them out and see. And you would be right in your assessment for compensation, in fact 8th Oct. Change delivery address for broadband in QuickStart, set up and connections yesterday; POD connectivity in Networking and WiFi yesterday; Returns packaging for Hub 3 not sent in 7 weeks; now being threatened with a fine in QuickStart, set up and connections yesterdayCall 0345 454 1111 or dial 150 from a Virgin Media landline or mobile phone. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. Unlike most pay-TV services, such as Virgin Media or Sky, Freeview doesn’t require a monthly subscription. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Subnet prefix length 255. Once you’ve got all the. Well, I waited all day and no delivery. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. New customers only Offer Ends 22/11/2023 The same upload and download speed. So you get to enjoy market-leading broadband at an unbeatable price. In a previous deal update, we told you of Virgin’s exceptional M125 Broadband deal, delivering a blazing average download speed of 132Mbits/sec, for £26. For example, at the time of writing (August 2022. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. Quick start delivery has not turned up. If you want to take advantage of Virgin Media's latest tech – in the form of their next-gen TV 360 set-top box – then you'll have to plump for a broadband and TV bundle. 35ms Jitter. Hey Norma63, thanks for getting back to us. Google Play. Connect one of your Deco units to your modem via Ethernet cable and power on both devices. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We’ll be in touch within ten working days to tell you which services are available where you live. At the point of sale I explained to the advisor that there was a blocked cabling duct under my driveway near to the house. Options. Further exclusions & legal stuff apply. Email. Go to solution. . Installing Virgin Media broadband for the first time Follow our step-by-step guide to get the new Hub set up in no time. You won't pay setup fees with Plusnet broadband unless you require a new phone line, in which case there's a charge of around £50. TalkTalk. If it’s really fast broadband you want, you’re more likely to be able to access Virgin’s network than Sky’s new ultrafast speeds. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. Quickstart Setup and Activation: 0345 454 1111: Monday to Friday 7am to 11pm Weekends 8am to 8pm:. Step by step guide to installing your Virgin Media broadband and Hub 3. I've spoken to the landlord/freeholder and they want to know what would need to be done in order to get an installation into the building. Virgin Fibre Areas only. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. There is a bug here, or a cookie issue here, clearing caches and data doesn't help either. Why we chose it. next, connect the power cable. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. This promotion means you won’t pay the usual setup fee of £35. IS included: AC for sale virgin media hub 2 comes with power supply and rj45 cable used but in full working order just selling because virgin giveFrom November 24 - 27, the broadband provider will shave off the cost of its 1000Mbps package, going from £27. The most popular versions of this product among our users are: 1. your broadband service for it to go live. com We won't use this address for marketing purposes - promise. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’,Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. The cheapest broadband deals with the fastest internet. Learn about QuickStart - Virgin Media's self-installation service. TiVo. Virgin broadband – Virgin charges a £35 activation fee across the board on all its packages – whether that's just broadband or a full bundle, so it’s always advisable to take advantage of a limited time, no-fee deal. 12 month contract. Virgin Media’s broadband is the fastest service that’s widely available across the UK. 8. For anything longer you need a VM tech visit to custom-make a lead and test the connection. . . The electrical power is on. Broadband speed. Step: 03: Let The Virgin Test Speed Results Load And See The Results. eir TV and broadband from €49. Options. It could be disconnected outside at the Omnibox, or in the street cabinet. Whether you go for one of our QuickStart self-installation kits or prefer to get your broadband installed by one of our engineers, we’ll get you set up and online at no. 98 p/m for a year with Apple TV 4K included plus Amazon Prime. The adapter is in the process of setting upService interruption for a 3rd night in a row. Options. Check out the do's and don'ts, in our Community FAQs. Installing Our Equipment – Quickstart (self-installation) and Technician Installation. New & existing customers | Broadband customer service: 6. They will now ‘install’ mid March. Fibre broadband. Google DNS 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. External Cabling Work. Rejoining Virgin Media as a new customer once contract ends. Virgin Media Help - Get help, tips. Find your nearest store. Get our best TV and broadband deals. Change delivery address for broadband. 11Mbps. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Virgin Phone Switchover. It’s also worth keeping an eye out for time-limited sales that’ll bring down the monthly cost of your broadband. There is already an old box fitted. Signed up to virgin. Virgin Media engineer installation. If so you would need a maned install. Excludes broadband faults and broadband network outages. 24 months. Here's how it works. Joining in. goslow. 0 or 3. What’s Virgin Media Quick Start? Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Then 4 ½ hour’s trying to get it going with helpline assistance. Need help installing Virgin Media broadband? Use our QuickStart self installation package for quicker. Virgin Media services are only available in eligible Virgin Media network areas. I only have the two original emails which do not include an account number/details so. Virgin Fibre Areas only. Can I have a engineer appointment? Thanks in advance. Hi app now working getting full Volt speed. When I'm logged into my account, it says the "Services will start date" as 1st June. So you won’t need to hop around. Hi, I ordered a new package and was scheduled to have a quick start self install delivered yesterday. Hello, Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone. The UK’s most popular channels, Catch Up services and built-in apps, in one place. The new Black Friday discount will remain available. g. Options. My quick start parcel was due however it never came, had another update that it would be delivered on a different day and was given a time slot. Ca. You’ll find some simple step-by-step instructions telling you how to set up each of your services. At least 30Mbps download speeds in every room or £100 one-off credit. Now nearly a week without internet I’m still no further forward. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Your Quickstart pack contains everything you need to set up your new Virgin Media services, and you’ll find some simple step-by-step instructions too. This can happen after a software upgrade. Vigin Media Broadband Contact Numbers; Virgin Media Department Virgin. So thanks - 5436184. You'll normally need to undergo a credit check when taking out a Pay Monthly contract. TL333. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. The QuickStart pack is supposed to arrive tomorrow however, I have had no update on the order - 5436810. Order before 8pm for next working day delivery. 2. BT Business Full. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. Virgin Media social tariff. Contact your old provider to confirm that you want to cancel on the day your new service starts. For £12. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Account holder's last name. Ellie00. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the. Shell Broadband. Im a new VM customer, and am getting Broadband and phone. 8. You simply plug the kit in, preferably somewhere out in the open, and connect!In a nutshell, your basic consumer rights when it comes to broadband are as follows: All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship. Virgin Media was founded in 2006. 4. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. IP address 192. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Legend. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. not sure if virgin media can connect broadband and telephone before the install date. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Hub 5 is the only Hub at present to have this 2. 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. New contract and Quick Start delivery. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. WiFi hotspots. Recycle or return your kit. £8p/m extra or included with Gig1 or Volt. Here you’ll find all the help you need for Virgin Media related problems and issues. Tudor. The hub 3 enables you to get up to M600, anything higher requires a hub 4 or a hub 5. Help and Support from Virgin Media. Reply. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Browse Virgin Media Virgin Media Community. I've had a look at things from our side and can see you've been able to contact us regarding this. New kit has arrived, including a hub, a TV box, a. These tariffs are designed to give long-term consistently cheap prices. However, the government’s. How do we have these moved or removed? in QuickStart, set up and connections yesterday; Just moved in, trailing cable to router, no internet in QuickStart, set up and connections Saturday; Installation in QuickStart, set up and connections Saturday; Need an engineer and cant create a My Virgin account to do it in QuickStart, set up and. We had a consultation appointment with a virgin media engineer and they said that as my downstairs neighbour already has virgin fibre they could put a splitter in the neighbour's brown box on the outside of the house and. Virgin Fibre Areas only. I want to know if I can place the order for the quick start kit now to my current address but only have my contract and. on 13-04-2016 16:26. Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. I've received my quickstart broadband box today, these are the wires I already have in my living room coming up through the carpet with a small white virgin media box connected to it. Virgin Media reserves the right to withdraw this offer at any time. The number youi were given is for cabling & construction, they also have a Live chat option. Follow the instructions on screen to finish your setup. You should have everything you need to get set up in your QuickStart kit. Hi, I was expected to receive my quick start kit yesterday 9/9/23 so I could get the ball rolling for my WiFi. This particular tariffs gives a huge 264Mbps average download speeds, 25Mbps upload speeds - and there aren. If you’re having any hiccups, check your QuickStart guide. We’ve taken a closer look at what Virgin Media is offering with. Blinking green. It feels like I need to just obtain a connector to enable the two to fit. spent 5 mins installing it. The time slot has now passed, I spoke to someone on the live chat and they told me it was still at the depot. Get superfast broadband, calls and award-winning TV content with Sky. 50 FREE View Deal. 123,8. monthly cost. Pay As You Go SIM Cards. on 22-09-2023 14:03. Very Insightful Person. Door number not on the system but Virgin are the only and contracted supplier for our whole estate in QuickStart, set up and connections Friday; Virgin Media turned my life into a nightmare. Virgin Media Community. At the moment you can get Virgin Media's M250 Fibre Broadband for only £30. toenee. We’re so confident in this technology that we’ve launched. You can also find the instructions on our website: Quickstart Guide - Installing Virgin Broadband; Quickstart Guide - Installing Virgin TV With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. 83 per day if we don’t. Early Disconnection Fees - Classic contracts. Now nearly a week without internet I’m still no further forward. I've been given so many appointments and nobody ever turns up. Ultrafast is an internet speed between 100. We will also discuss both options' cost and installation time. Browse Virgin Media Virgin Media. Up to 3 WiFi Pods if needed. Subject to availability. Learn about QuickStart - Virgin Media's self-installation service. Buy now and pay nothing today. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin Media Booster Install w/ NihalNetflix activation. 1 area, as M1000 is showing as available at my address. Power off your modem and remove the backup battery if it has one. Each time the same result - some basic settings are reset (SSID, wifi password, hub admin password all restored to default), but as soon as I look at the. Virgin Fibre Areas only. To get the most out of your broadband across the Virgin Media home move follow these steps: o Head over to SlothMove’s moving home platform; o Enter your info (name, previous address, new address etc…) o Select who needs to know you’re moving and what services you’d like to set-up. The topContract lengths will vary when taking a Pay Monthly contract. The app’s available to all Virgin Media Broadband customers. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023Broadband wayleave contract in QuickStart, set up and connections 11-09-2023; Re: Delayed installation in QuickStart, set up and connections 21-08-2023; Cannot get outside installation arranged in QuickStart, set up and connections 18-08-2023; Virgin Wayleave Agreement in QuickStart, set up and connections 29-07-2023on 10-02-2022 17:26. I can’t seem to figure out how to plug in the cable in the wall socket: I’m told by my landlord that the virgin cables are there (see pictures attached) but the cables don’t match. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Joining in. NOW Broadband is a good provider to sign up to if you’re looking for a short-term broadband connection without having to pass a credit check. 31 Dec. 1/10. 33 a day and you’ve been paid £830. We look after your details carefully. Virgin Media Staff. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. TL333. Lines open 8am-9pm Monday to Friday, 8am-8pm. however there is virgin media box already present at the proprty along with bt openreach connection. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video! - Virgin. 99. Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone. 99 /month. Quick start kit not delivered. All our deals are unlimited broadband packages - download and stream what you like. The first step is to type in your postcode on our business broadband checker to find what's available at your address. QuickStart, set up and connections. Avg upload speed. But around four million eligible households are missing out. All in one super nifty tool. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Full fibre connection. Step 2 Make a copy of one of the below documents to send with your completed form:. We’ll automatically credit your bill for fixed phone line and broadband issues, no matter if you’re a new or existing customer. 99% respectively. However, many people may just prefer Sky due to its TV packages. We have a self-installation option called Quickstart. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Which TV and internet package is best for you? Whatever speeds you need, we’ll have a deal for you. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy Video!. Done! Many thanks. Hoping someone can help me with a pre-installation question. spent 5 mins installing it. Virgin media are scammers in QuickStart, set up and connections 12-10-2023; Virgin Media Delay - 6 to 8 Weeks (for now. If you have an other QuickStart installation from Virgin Media,. Sign in to My Virgin Media a. All our services will be set up so, once you’re in your. 0 - Virgin Media QuickStart Virgin Media Help 15K subscribers Subscribe Subscribed L i k e Share 39K views 2 years ago. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Marriage certificate; Civil partnership certificate; Deed poll documentation; For your Virgin Mobile account, Along with the form, you'll need to send. I am paying £30 for 200meg (free upgrade from 100meg a few months back) and unlimited calls. Virgin is available in the new property but has not previously been connected. 99 to £24. I have ensured all the cables are properly connected. When you place your order, we'll let you know. 168. #VirginMedia #VirginMediaQuickStart #V. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Options. 0. 86% network reliability, so the whole household can scroll, meme and stream. Cancel anytime on myeir. I've been waiting almost 5 months for the external cabling to be done in order to receive a broadband connection. Have tried to call virgin but on hold 30+ minutes. For example, customers taking out Hyperoptic ’s broadband-only packages on a 24-month term will now get the first three months of service for free, before paying £35 a month for 150Mbps (£40 after 24-months), £40 for 500Mbps (£50 thereafter) or just £42 for 1Gbps (£60 thereafter). It this still doesn't work, do a hardware reset on your hub ensuring you hold the reset button for a full 45 seconds. We would like to show you a description here but the site won’t allow us. 0. on 03-12-2022 10:11. Check out our unlimited plans for Ontario and Quebec residents. Virgin Fibre Areas only. You can also find the. I have even called the activation number and selected option 2 for them to send. TV. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. My - 5264124. I haven't received any information regarding the delivery apart from the initial email on the date of order. The Virgin Media team. 4 REPLIES. Stay safe online. 18 month minimum term. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Call the Pre-installation and delivery team on 0800 052 1734. Use our broadband comparison service to check which providers offer broadband where you live and to compare the available offers. When you click the “Show more info” button, you can see your upload speed and connection latency (ping). If it’s not a technical issue you need help with then we’re here to support you on. The choices are. On Saturday 29 October 2022 (AM), yes FIVE WEEKS AGO, Virgin Media came and installed a box ILLEGALLY in my property, when nobody was home. Joined VM with the. Options. Both Sky and Virgin have a varied selection of broadband speeds, all with unlimited downloads. 01-02-2023 10:59 - edited 01-02-2023 11:00.